FAQ

Frequently Asked Questions

At BiGAUSTIN, we are committed to ensuring that all individuals have equal access to our services, regardless of language barriers. We understand the importance of effective communication, and we are dedicated to providing language assistance services to those who require them.

If you are in need of language services or assistance in a language other than English, please take note of the following information:

    • We provide language services, including interpretation and translation, to clients free of charge.

    • Language services are available for all aspects of our programs and services.

    • To request language services, please inform our staff at the time of scheduling your appointment or during your interaction with our organization.

    • You may also contact BiGAUSTIN to request language services in advance.

    • While we aim to provide language services in a variety of languages, we may use telephonic or video interpretation services for languages not covered by our in-house staff.

    • In-person interpretation services are available upon request. Please notify us in advance to ensure availability.

    • Written translation of important documents is available upon request. If you need translated materials, please contact our office.

    • We welcome feedback on the language services provided. If you have any concerns or suggestions, please contact Melissa Hepner.

    • BiGAUSTIN does not discriminate on the basis of language and ensures that individuals with Limited English Proficiency (LEP) have meaningful access to our programs and services.

Thank you for choosing BiGAUSTIN. We are committed to fostering inclusivity and ensuring that language is not a barrier to receiving the support and services you need.